Having regular, independent and confidential reviews are key for a superior customer service and maximising revenue opportunities. Our professional consultants anonymously audit your property to ensure the results are natural and accurate. The review is based on objective observations and interactions with your teams, products and services. 

WE GUARANTEE SUCCESS OR YOUR MONEY BACK
A return on your investment is important to us. We guarantee that if you have not made your money back within the first 12 months of the implemented revenue opportunities if these initiatives have not overtaken your initial investment.
MYSTERY SHOPS
These are unannounced and independent audits. Mystery Shops are most effective and are based on standard evaluation criteria. We recommend to use these for first time audits as they allow to establish a status quo and can form a baseline of future programs. 
SCHEDULED AUDITS
These are customised and pre-planned audits with senior management which take your existing processes and procedures into consideration. We help you to identify if changes to processes and procedures are effectively implemented and if your teams are following these correctly. 

During our reviews, we focus on the following main areas:
  • Available Products & Services
  • Service Standards
  • Professionalism
  • Quality Assessment
  • Consistency
  • Maintenance, Safety & Presentation
  • Guest Perception
  • Missed Revenue Opportunities
We offer a wide range of packages that suit your need and your property. Our Basic and Economy Packages gives an high level understanding, whereas the Business and Business Plus package focus on the successful implementation and training.

We guarantee that the audit is confidential and will only be made available to your property. The room and facility charges will be billed back to your property at a fair usage rate. However, we ensure that we provide a review on all the facilities and services utilised.

Contact us here for further any questions and obligation free information.