all prices are in USD unless stated differently
Free Trial Package
Offer Expires 30 June 2020
Yes, this is absolutely free without any ongoing commitment required. We would like to show you how we can help your business and how you can maximise your customer experience. Find out what we can offer you to improve your business, this may be the best way to test our services. This package gives you a high level understanding of the guest experience of your products, services and procedures that should be maximised on or may need improvement. It includes: This product can only be booked once.
Book now as this offer is limited and expires on 30 June 2020.
Please note that due to the high amount of enquiries, it may take 5-7 business days to respond to your application.
- An high level e-Commerce assessment of your website and product placement
- A 60 minute Skype call to listen and evaluate your top 5 guest experience challenges
- A high level plan on where improvements should be focused upon
Book now as this offer is limited and expires on 30 June 2020.
Please note that due to the high amount of enquiries, it may take 5-7 business days to respond to your application.
Basic Package - $700
The Basic Package is our entry product and can only be booked once. This package gives you a high level understanding of the guest experience of your products, services and procedures that should be maximised on or may need improvement. It includes:
- A mystery shop to your hotel and facilities
- A high level report on the findings and ratings
- A high level suggestion where improvements should be
- A 20% discount to any additional reviews and training sessions (valid for 24 months)
| Example Audit Result |
Economy Package - $2,500
The Economy Package is our detailed entry product. This package gives you a detailed understanding of the guest experience of your products, services and procedures that should be maximised on or may need improvement. It includes:
- A mystery shop to your hotel and facilities
- A summary of the social media high/low lights of your property
- A detailed report on the findings and ratings
- A detailed plan with suggestion where improvements should be made
- A three month online evaluation for your guests to track the impact of the changes made
- Three hours of online training with your teams
- A 20% discount to any additional reviews and training sessions (valid for 24 months)
Business Package - $7,500
The Business Package is our most popular advanced product. This package gives you a thorough understanding of the guest experience of your products, services and procedures that should be maximised on or may need improvement. It includes:
- A mystery shop to your hotel and facilities
- A follow up mystery shop to evaluate the improvements
- A summary of the social media high/low lights of your property
- A detailed report on the findings and ratings from the first and following mystery shop
- A detailed plan with suggestion where improvements should be made
- A three month online evaluation for your guests to track the impact of the changes made
- A three day workshop and training session with your teams
- A 20% discount to any additional reviews and training sessions (valid for 24 months)
- Bonus Offer (only valid to December 2016): A free web seminar how to increase your management's effectiveness.
Business Plus Package - $10,500
The Deluxe Package is our most comprehensive product focusing on training and continuous improvements. It includes:
- A mystery shop to your hotel and facilities
- Two follow up mystery shop to evaluate the improvements
- A summary of the social media high/low lights of your property
- A detailed report on the findings and ratings from the first and following mystery shop
- A detailed plan with suggestion where improvements should be made
- A six month online evaluation for your guests to track the impact of the changes made
- A five day workshop and training session with your teams
- A 20% discount to any additional reviews and training sessions (valid for 24 months)
- Bonus Offer (only valid to December 2016): A two day workshop for your supervisors and managers on how to lead and manage your team for an optimal guest experience.
Please note that the above prices are exclusive of accommodation and facilities costs of your property. These will be billed back to your property at a fair usage cost.